Placing a subscription order

To add a subscription order from your WebStore, follow this guide:

Adding a subscription

• A subscription option will be available on the product page.
• Shoppers can choose how often the product will be delivered and the quantity.
• Subscriptions options will only be available for products that have been flagged for subscription.
• Subscriptions will be added to the cart as normal with a note confirming the recurring order.
• Proceed to checkout as normal. 
• The shopper will receive an order summary via email.
• Customers will be required to login or create an account at the checkout. 
• Shoppers will receive an error at the checkout if they attempt to create a subscription without an account.

My Account: My subscriptions

Customers can edit, pause or cancel their subscriptions by going to My Account > My Subscriptions

• Click Edit Subscription
• From there, shoppers can:
  • View their recurring orders
  • Pause or cancel a subscription
  • Substitute a product
  • Update their shipping and payment details
  • Skip to next recurring delivery

Contact us

If you have any problems with this feature, contact our support team by opening a ticket.