Placing a subscription order

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Placing a subscription order

To add a subscription order from your WebStore, follow this guide:

Adding a subscription

  • A subscription option will be available on the product page.
  • Shoppers can choose how often the product will be delivered and the quantity.
  • Subscriptions options will only be available for products that have been flagged for subscription.
  • Subscriptions will be added to the cart as normal with a note confirming the recurring order.
  • Proceed to checkout as normal. 
  • The shopper will receive an order summary via email.
  • Customers will be required to login or create an account at the checkout. 
  • Shoppers will receive an error at the checkout if they attempt to create a subscription without an account.

My Account: My subscriptions

Customers can edit, pause or cancel their subscriptions by going to My Account > My Subscriptions

  • Click Edit Subscription
  • From there, shoppers can:
    • View their recurring orders
    • Pause or cancel a subscription
    • Substitute a product
    • Update their shipping and payment details
    • Skip to next recurring delivery

Contact us

If you have any problems with this feature, contact our support team by opening a ticket.