Subscription options

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Subscription options

Using these tools, you can: 

  • Export individual or all recurring orders into CSV format
  • Send emails to customers about their orders
  • Substitute items
  • Assign orders to specific stores
  • Pause, resume or cancel orders
  • Mark an order as unfulfillable

To access subscription options : 

  1. Login to your WebStore Manager.
  2. Go to Orders > Subscriptions.

CSV format

  • Export subscription orders to CSV format.
  • Selected files will be automatically downloaded to your computer.
  • You can export individual or grouped orders.
  • By exporting your files to CSV, you can plan for stock levels and fulfilments.
  • CSV can be helpful for organising and planning your products and stock.
  • You can do this per location by using it in tandem with the Assigned Store dropdown menu.

Subscription emails

  • You can manually send emails to an individual or to a grouped subscription.
  • Choose from the list of templates provided.

Note: You can configure all email templates in Edit Templates.

  • Check the checkbox to display a list of all the subscriptions that were emailed.
  • Your customers will receive an email with a link to manage their subscription.

Substitute products

  • You can replace a product that may be low in stock or unavailable for upcoming orders. 
  • Once a product has been replaced, you must manually email the shopper about this change.
  • Substituting items may affect pricing and applied discounts.

Assign a store

  • This is available to multi-stores only.
  • Once a store is assigned to a subscription, the stock level will show how many products are within that store.
  • You can then organise and plan for fulfilments.

Pause, cancel and resume subscriptions

  • Pausing or cancelling a subscription will not completely remove a subscription order. 
  • They will be moved to the paused or cancelled section and can be reactivated at any time. 
  • To find paused or cancelled subscriptions, use the Status dropdown menu. 

Unfulfillable orders

  • An order is marked as unfulfillable if it can no longer be filled for various reasons.

Contact us

If you have any problems with this feature, contact our support team by opening a ticket.