How to manage your store emails

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Using this feature you can:

• Send automatic emails to your customers based on their orders, forms, or general needs.

To manage your store emails, do the following: 

1. Login to your WebStore Manager.
2. Go to Marketing > Manage Store Emails. 

Order related emails

Sends an automated email to your customers about their orders.

Each email has a panel that:

• Lists the fields that can be modified;
• Displays options that effect this email;
• Master switch that can be used to disable this email;
• Reset button;
• Link to the template editor for the email;

If you wish to enter a list of emails please separate them with commas.

Abandoned cart 

• An email can be sent to a customer if they have left items in their cart for a certain number of days.  

• Click Email Enabled to disable this email.

• The Reset button resets the email back to its default state.

• The Template button redirects you to the email template.   

Order confirmation

•  An automatic email can be sent to customers to confirm that their order has been received.
• Strings can be used in the subject line including the following tags:

  • #ORDERNUMBER#

  • #STORENAME#

• The Order Basket can be set to your preferred field.

• The option to enable, disable, or reset will also be available.                  

Review request

• Sends an email to customers who have made a purchase to review the product.

Misc related emails

• An automated email is sent to the customer if they have filled out a custom form
•  This section is divided into two parts: Form Builder and Custom Form

Form builder

• When a form has been created an email will be issued to your store email

Custom form

• An email is sent when a custom form is used rather than using the WSM form builder
• Custom Form is the exactly like Form Builder it's just used for a different purpose 

General emails

• General emails are for all non-specific emails 
• The Auto Close Curl automatically closes the connection after the response is sent

Contact us

If you have any problems with this feature please contact our support team by opening a ticket.