Viewing and editing subscriptions

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Viewing and editing subscriptions

Using this feature, you can: 

  • View subscriptions
  • Organise subscriptions
  • Group orders
  • View the stock level with a specific store
  • Pause, resume or cancel orders
  • Mark an order as unfulfillable

To view and edit subscriptions, follow these steps:

  1. Login to your WebStore Manager.
  2. Go to Orders > Subscriptions.

To learn how to set up subscriptions, visit: Setting up subscriptions.


  • One subscription is equal to one product per customer. 
  • Shoppers can buy multiple products and have different frequencies for each product. 
  • To avoid confusion, each product is treated as a single subscription. 
  • Subscriptions can be viewed in groups for easy viewing. 
  • Amazons Subscribe & Save feature lets shoppers order products based on a set interval of between 1 and 6 months. 
  • We offer flexibility by allowing you to set your own schedules, using different formats such as days, weeks, or months.

Subscription filters 

  • Filters can help you find the subscriptions that you need to edit, review, or update.
  • Frequency, Ship-to State, Assigned Store and Stock Status will only show the data that has been configured in PAM.
  • The Stock Status filter will help you view stock levels globally and per store (multi-store).
  • The Assigned Store filter will help you handle your stock levels and plan for fulfilment (i.e using the Stock Status filters)

Subscription grouping

  • If all information is the same, subscriptions can be viewed in groups.
  • Grouping can help when you're looking for a specific customer or order.
  • It will also help minimise the number of emails the client and shopper receive. 
  • You can group your subscriptions in the following ways:
    • Customer & next recurring order
    • Product & next recurring order
    • No grouping
  • Grouped subscriptions can not be edited individually. 
  • Your customers will only see their individual order.

Subscription options

Using the subscription options, you can: 

  • Export individual or all recurring orders into CSV format
  • Send emails to customers about their orders
  • Substitute items
  • Assign orders to specific stores
  • Pause, resume or cancel orders
  • Mark an order as unfulfillable

Subscription orders

  • View customer order details by clicking the order number.
  • Customer orders will give you a summary of each shopper's information.
  • There are two price fields:
    • Product price for last order - Shows how much the shopper paid for their last order.
    • Calculated product price for next order - If an item is substituted or altered the updated price can be seen here.
  • Discounts are a fixed number because it gets updated on each order.
  • Editing the shipping costs will update the price of the shipping method.
  • You must manually email your shoppers of any changes made in the subscription orders.

Contact us

If you have any problems with this feature, contact our support team by opening a ticket.