Viewing and editing subscriptions
Using this feature, you can:
- View subscriptions
- Organise subscriptions
- Group orders
- View the stock level with a specific store
- Pause, resume or cancel orders
- Mark an order as unfulfillable
To view and edit subscriptions, follow these steps:
- Login to your WebStore Manager.
- Go to Orders > Subscriptions.
To learn how to set up subscriptions, visit: Setting up subscriptions.
Subscriptions
- One subscription is equal to one product per customer.
- Shoppers can buy multiple products and have different frequencies for each product.
- To avoid confusion, each product is treated as a single subscription.
- Subscriptions can be viewed in groups for easy viewing.
- Amazons Subscribe & Save feature lets shoppers order products based on a set interval of between 1 and 6 months.
- We offer flexibility by allowing you to set your own schedules, using different formats such as days, weeks, or months.
Subscription filters
- Filters can help you find the subscriptions that you need to edit, review, or update.
- Frequency, Ship-to State, Assigned Store and Stock Status will only show the data that has been configured in PAM.
- The Stock Status filter will help you view stock levels globally and per store (multi-store).
- The Assigned Store filter will help you handle your stock levels and plan for fulfilment (i.e using the Stock Status filters)
Subscription grouping
- If all information is the same, subscriptions can be viewed in groups.
- Grouping can help when you're looking for a specific customer or order.
- It will also help minimise the number of emails the client and shopper receive.
- You can group your subscriptions in the following ways:
- Customer & next recurring order
- Product & next recurring order
- No grouping
- Grouped subscriptions can not be edited individually.
- Your customers will only see their individual order.
Subscription options
Using the subscription options, you can:
- Export individual or all recurring orders into CSV format
- Send emails to customers about their orders
- Substitute items
- Assign orders to specific stores
- Pause, resume or cancel orders
- Mark an order as unfulfillable
Learn more: Subscription options.
Subscription orders
- View customer order details by clicking the order number.
- Customer orders will give you a summary of each shopper's information.
- There are two price fields:
- Product price for last order - Shows how much the shopper paid for their last order.
- Calculated product price for next order - If an item is substituted or altered the updated price can be seen here.
- Discounts are a fixed number because it gets updated on each order.
- Editing the shipping costs will update the price of the shipping method.
- You must manually email your shoppers of any changes made in the subscription orders.
Contact us
If you have any problems with this feature, contact our support team by opening a ticket.