Subscriptions introduction

Using this feature, you can: 

• View subscriptions
• Organise subscriptions
• Group orders
• View the stock level with a specific store
• Pause, resume or cancel orders
• Mark an order as unfulfillable

To view and edit subscriptions, follow these steps:

1. Login to your WebStore Manager.
2. Go to Orders > Subscriptions.

Subscriptions

• One subscription is equal to one product per customer. 
• Shoppers can buy multiple products and have different frequencies for each product. 
• To avoid confusion, each product is treated as a single subscription. 
• Subscriptions can be viewed in groups for easy viewing. 
• Amazons Subscribe & Save feature lets shoppers order products based on a set interval of between 1 and 6 months. 
• We offer flexibility by allowing you to set your own schedules, using different formats such as days, weeks, or months.

Subscription filters 

• Filters can help you find the subscriptions that you need to edit, review, or update.
• Frequency, Ship-to State, Assigned Store and Stock Status will only show the data that has been configured in PAM.
• The Stock Status filter will help you view stock levels globally and per store (multi-store).
• The Assigned Store filter will help you handle your stock levels and plan for fulfilment (i.e using the Stock Status filters)

Subscription grouping

• If all information is the same, subscriptions can be viewed in groups.
• Grouping can help when you're looking for a specific customer or order.
• It will also help minimise the number of emails the client and shopper receive. 
• You can group your subscriptions in the following ways:
  • Customer & next recurring order
  • Product & next recurring order
  • No grouping
• Grouped subscriptions can not be edited individually. 
• Your customers will only see their individual order.
• 

Subscription options

Using the subscription options, you can: 

• Export individual or all recurring orders into CSV format
• Send emails to customers about their orders
• Substitute items
• Assign orders to specific stores
• Pause, resume or cancel orders
• Mark an order as unfulfillable

Subscription orders

• View customer order details by clicking the order number.
• Customer orders will give you a summary of each shopper's information.
• There are two price fields:
  • Product price for last order - Shows how much the shopper paid for their last order.
  • Calculated product price for next order - If an item is substituted or altered the updated price can be seen here.
• Discounts are a fixed number because it gets updated on each order.
• Editing the shipping costs will update the price of the shipping method.
• You must manually email your shoppers of any changes made in the subscription orders.

Using these tools, you can: 

• Export individual or all recurring orders into CSV format
• Send emails to customers about their orders
• Substitute items
• Assign orders to specific stores
• Pause, resume or cancel orders
• Mark an order as unfulfillable

To access subscription options : 

1. Login to your WebStore Manager.
2. Go to Orders > Subscriptions.

CSV format

• Export subscription orders to CSV format.
• Selected files will be automatically downloaded to your computer.
• You can export individual or grouped orders.
• By exporting your files to CSV, you can plan for stock levels and fulfilments.
• CSV can be helpful for organising and planning your products and stock.
• You can do this per location by using it in tandem with the Assigned Store dropdown menu.

Subscription emails

• You can manually send emails to an individual or to a grouped subscription.
• Choose from the list of templates provided.

• Check the checkbox to display a list of all the subscriptions that were emailed.
• Your customers will receive an email with a link to manage their subscription.

Substitute products

• You can replace a product that may be low in stock or unavailable for upcoming orders. 
• Once a product has been replaced, you must manually email the shopper about this change.
• Substituting items may affect pricing and applied discounts.

Assign a store

• This is available to multi-stores only.
• Once a store is assigned to a subscription, the stock level will show how many products are within that store.
• You can then organise and plan for fulfilments.

Pause, cancel and resume subscriptions

• Pausing or cancelling a subscription will not completely remove a subscription order. 
• They will be moved to the paused or cancelled section and can be reactivated at any time. 
• To find paused or cancelled subscriptions, use the Status dropdown menu. 

Unfulfillable orders

• An order is marked as unfulfillable if it can no longer be filled for various reasons.

Adding a subscription

• A subscription option will be available on the product page.
• Shoppers can choose how often the product will be delivered and the quantity.
• Subscriptions options will only be available for products that have been flagged for subscription.
• Subscriptions will be added to the cart as normal with a note confirming the recurring order.
• Proceed to checkout as normal. 
• The shopper will receive an order summary via email.
• Customers will be required to login or create an account at the checkout. 
• Shoppers will receive an error at the checkout if they attempt to create a subscription without an account.

My Account: My subscriptions

Customers can edit, pause or cancel their subscriptions by going to My Account > My Subscriptions

• Click Edit Subscription
• From there, shoppers can:
  • View their recurring orders
  • Pause or cancel a subscription
  • Substitute a product
  • Update their shipping and payment details
  • Skip to next recurring delivery