Viewing and editing subscriptions

Using this feature, you can: 

• View subscriptions
• Organise subscriptions
• Group orders
• View the stock level with a specific store
• Pause, resume or cancel orders
• Mark an order as unfulfillable

To view and edit subscriptions, follow these steps:

1. Login to your WebStore Manager.
2. Go to Orders > Subscriptions.

Subscriptions

• One subscription is equal to one product per customer. 
• Shoppers can buy multiple products and have different frequencies for each product. 
• To avoid confusion, each product is treated as a single subscription. 
• Subscriptions can be viewed in groups for easy viewing. 
• Amazons Subscribe & Save feature lets shoppers order products based on a set interval of between 1 and 6 months. 
• We offer flexibility by allowing you to set your own schedules, using different formats such as days, weeks, or months.

Subscription filters 

• Filters can help you find the subscriptions that you need to edit, review, or update.
• Frequency, Ship-to State, Assigned Store and Stock Status will only show the data that has been configured in PAM.
• The Stock Status filter will help you view stock levels globally and per store (multi-store).
• The Assigned Store filter will help you handle your stock levels and plan for fulfilment (i.e using the Stock Status filters)

Subscription grouping

• If all information is the same, subscriptions can be viewed in groups.
• Grouping can help when you're looking for a specific customer or order.
• It will also help minimise the number of emails the client and shopper receive. 
• You can group your subscriptions in the following ways:
  • Customer & next recurring order
  • Product & next recurring order
  • No grouping
• Grouped subscriptions can not be edited individually. 
• Your customers will only see their individual order.
• 

Subscription options

Using the subscription options, you can: 

• Export individual or all recurring orders into CSV format
• Send emails to customers about their orders
• Substitute items
• Assign orders to specific stores
• Pause, resume or cancel orders
• Mark an order as unfulfillable

Subscription orders

• View customer order details by clicking the order number.
• Customer orders will give you a summary of each shopper's information.
• There are two price fields:
  • Product price for last order - Shows how much the shopper paid for their last order.
  • Calculated product price for next order - If an item is substituted or altered the updated price can be seen here.
• Discounts are a fixed number because it gets updated on each order.
• Editing the shipping costs will update the price of the shipping method.
• You must manually email your shoppers of any changes made in the subscription orders.

Contact us

If you have any problems with this feature, contact our support team by opening a ticket.