New Articles

  1. Intro to WebSell

    Welcome to WebSell! If you're planning to launch an online store or considering WebSell as your e-commerce platform, this is the place to learn more about your options. WebSell is the e-commerce platform that works by integrating directly with y...
  2. hCaptcha

    hCaptcha is a variation of CAPTCHA that stands for 'human-generated CAPTCHA'. It is designed to differentiate between humans and bots by requiring users to perform certain tasks that are easy for humans but difficult for automated scripts. It ...
  3. How to open a ticket with WebSell support

    If you encounter a problem or want to discuss an issue with a webstore's feature or service, the best way to get help is by opening a new support ticket. Steps: 1. Login to your portal account: https://portal.websell.io/home/ 2. Click S...
  4. Page not found error

    Sometimes when you create a new department or category, or add new products, the data can stuck when uploading to the site. How to fix In order to fix this, you need to refresh your webstore URLs. You can update the URLs in your WSM →  Marketin...
  5. Items not uploading to the website - troubleshooting steps

    If items are not uploading to the website, please make sure that all the items have department and category/price assigned to them and are marked as ‘True' for WebItem attribute in PAM, and NOT marked as 'Inactive’ in POS. If the data looks correct...
  6. Hidden surcharge (Authorize.net)

    Authorize.net does not allow settling transactions for more than the original amount. We do, however, have an option available that authorizes a hidden surcharge. It's a feature which is used together with Authorize.net and delayed capture. S...
  7. Case price discount

    This is an discount type that allows the shopper to gain a percentage discount on all non-excluded items once they buy more than a defined trigger. In the default case all items are discounted by 50% once at least 12 items have been bought. The def...
  8. Supported payment gateways

    This is a comprehensive list of the payment gateways and methods that WebSell currently supports.
  9. Abandoned cart follow-up email

    This option causes an email notification to issue to a registered store user when they add items to their basket but don’t finalize a purchase. The option can be found in the WSM --> Settings --> All config options --> Enable Abandoned Cart Follow...
  10. Non-inventory item type

    Non-inventory (services/labor) items won’t show up on the website unless you implement a Spoof Stock feature to manage such products. Spoof Stock  "Spoofs"  (that is, fakes) the stock level for such items as non-inventory items. To achiev...